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Refund and Returns Policy
At Floridian Primeline Sports, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help. Please review our refund and returns policy below for more details.
1. Returns
If you are not fully satisfied with your purchase, you may return the product within 30 days of receiving it, provided it meets the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all accessories and components included.
- A receipt or proof of purchase is required for all returns.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Items on sale or marked as final sale
2. Refunds
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or missing refunds:
- If you haven’t received your refund after 10 business days, please check your bank account again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at info@primelinesports.com.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at info@floridianprimelinesports.com and we will provide you with instructions on how to proceed with the exchange.
4. Shipping Returns
To return your product, please mail it to the following address:
Floridian Primeline Sports: 7901 4th St N #16076, Saint Petersburg, Florida 33702
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
